Frequently Asked Questions
What types of picture files are recommended for the best quality print?
NO: Pictures that were texted or edited, screenshots, images downloaded from Facebook, etc..
We only accept .jpg and .png files. For best results, we recommend files no smaller than 1 MB.
My photo won’t upload - why?
If it’s in a different format, you’ll need to convert it.
Photo is too small or too large. Our site can process photos 1-20 MB.
You will need to resize it before proceeding.
Try switching to a different web browser or device.
If nothing helps - email us and we will be happy to help.
When uploading from a mobile device or tablet, make sure Private Browsing mode is turned off.
Can I use photo from Social Media?
Even if the photo looks good on your phone or computer screen, it might not be suitable for print. Technically - you can use it, but if the quality is too low, the print might not be perfect.
If someone is sending you an image that you want to use, ask them to email it to you as a full size file - that’s the only way to keep the quality.
Will my photos be edited or adjusted?
What will happen if my picture is low quality?
If you don’t have a higher-quality picture, that’s fine - we are aware that emotional value always wins over technical details.. Just please note, there will be some blurriness and pixelation present, but we will give our best to make it look as good as possible.
What will happen if I use a small file for my WoodLife Print?
Uploading any files with specifications smaller than what we recommend (check first question above) will be at risk of turning out pixelated, blurry, and generally unimpressive.
If you don’t have a higher-quality file, you do have the option to proceed with printing at that size. Just keep in mind, there will be some blurriness and pixelation present (you can zoom in on your photo on your computer to get an idea of how blurry it is up close).
What size represents?
We will adjust your picture and make sure it perfectly fits. In case something is not right - we will always reach out to you first.
All of our boards are 3/4 inch thick Premium Baltic Birch.
How can I cancel or change my order?
Be sure to include the Order ID number from your order confirmation email.
Changes and cancelations are possible only on the day of placing the order, and are subject to approval.
How to Register for an Account?
2. After clicking ‘register,’ enter your name, email address, and create a password. After that click "register".
3. With your new Woodlife Prints account you see: order history, change account information, wishlist any product from our website, get special promotion and many more.
How do I order?
Some products will show you a live preview and allow you to customize, and some will require you to send us your customization details so our designers can put them together and make something awesome for you!
If the product doesn’t show a live preview - please expect an email from us with a digital proof in about 1-3 business days after placing the order.
After you are done with personalization, add the product to cart, and proceed to checkout to finalize your purchase.
Will you send me the proof before sending package?
I put the wrong address. What should I do?
How do I apply a coupon?
I am having problem with payment. What to do?
If you your card has been declined, double check if there are funds available, and if the address on file with your bank is correct.
How do I place a wholesale / corporate or large size prints order?
Usually, we print up to 16x20 inch. In case you need even larger print - please reach out to us, we can help.
How long will it take to receive an order?
Our standard turnaround time is 3-5 days for production + transit time.
Standard shipping takes 4-6 business days for transit.
Priority Shipping takes 2-3 business days for transit.
How will you ship my order?
Where can I track my order shipment?
My photo is a gift, will there be a receipt inside the package?
You will receive the email receipt. Go green!