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Frequently Asked Questions

What types of picture files are recommended for the best quality print?

YES: Full size, hight quality photo, directly from the phone or camera it was taken with.

NO: Pictures that were texted or edited, screenshots, images downloaded from Facebook, etc..

We only accept .jpg and .png files. For best results, we recommend files no smaller than 1 MB.

My photo won’t upload - why?

Check the format. We accept .jpg and .png only.

If it’s in a different format, you’ll need to convert it.

Photo is too small or too large. Our site can process photos 1-20 MB.

You will need to resize it before proceeding.

Try switching to a different web browser or device.

If nothing helps - email us and we will be happy to help.

When uploading from a mobile device or tablet, make sure Private Browsing mode is turned off.

Can I use photo from Social Media?

All online sites/apps compress photos which tremendously affects their quality.

Even if the photo looks good on your phone or computer screen, it might not be suitable for print. Technically - you can use it, but if the quality is too low, the print might not be perfect.

If someone is sending you an image that you want to use, ask them to email it to you as a full size file - that’s the only way to keep the quality.

Will my photos be edited or adjusted?

We will slightly enhance your photo to make sure it looks great when printed on wood. Special edits such as background removal or retouching are available as an upgrade service, at additional cost.

What will happen if my picture is low quality?

If we think the quality of the photo will affect the print quality, we’ll reach out to you to let you know, and ask for the alternative file.

If you don’t have a higher-quality picture, that’s fine - we are aware that emotional value always wins over technical details.. Just please note, there will be some blurriness and pixelation present, but we will give our best to make it look as good as possible.

What will happen if I use a small file for my WoodLife Print?

Uploading any files with specifications smaller than what we recommend (check first question above) will be at risk of turning out pixelated, blurry, and generally unimpressive.

If you don’t have a higher-quality file, you do have the option to proceed with printing at that size. Just keep in mind, there will be some blurriness and pixelation present (you can zoom in on your photo on your computer to get an idea of how blurry it is up close).

What size represents?

Sizes listed in our shop represent the size of the whole piece. i.e. "5x7 size" means that the size of the plaque will be 5x7 inch.
We will adjust your picture and make sure it perfectly fits. In case something is not right - we will always reach out to you first.
All of our boards are 3/4 inch thick Premium Baltic Birch.

How can I cancel or change my order?

If you need to make any changes or edits to your order, please contact us ASAP at info@woodlifeprints.comand we’ll be happy to help!

Be sure to include the Order ID number from your order confirmation email.

Changes and cancelations are possible only on the day of placing the order, and are subject to approval.

How to Register for an Account?

1. At the top right of our homepage, you’ll find a Login/Register button. From a mobile device, click the upper left menu symbol and select 'login / register' from the menu.

2. After clicking ‘register,’ enter your name, email address, and create a password. After that click "register".

3. With your new Woodlife Prints account you see: order history, change account information, wishlist any product from our website, get special promotion and many more.

How do I order?

Start off at the SHOP page and select a product you like.

Some products will show you a live preview and allow you to customize, and some will require you to send us your customization details so our designers can put them together and make something awesome for you!

If the product doesn’t show a live preview - please expect an email from us with a digital proof in about 1-3 business days after placing the order.

After you are done with personalization, add the product to cart, and proceed to checkout to finalize your purchase.

Will you send me the proof before sending package?

If the product doesn't have the live preview on the website - we will always send a proof for your approval. Products that we will send proofs for are: Custom Star Maps, Words On Wood, Watercolor Effect Home Portrait.

I put the wrong address. What should I do?

The order will ship to the address you provide during the checkout. If you need to change the address please email us immediately with the new address. We will confirm the change with you. We will not be able to change the address after the package has shipped.

How do I apply a coupon?

You’ll be able to apply the coupon in the cart, before finalizing the order.

I am having problem with payment. What to do?

Please make sure the billing information and card numbers are correct.

If you your card has been declined, double check if there are funds available, and if the address on file with your bank is correct.

How do I place a wholesale / corporate or large size prints order?

For corporate and wholesale inquiries please email us at info@woodlifeprints.com
Usually, we print up to 16x20 inch. In case you need even larger print - please reach out to us, we can help.

How long will it take to receive an order?

Due to a custom nature of our products, it will take some time to prepare your personalized order.

Our standard turnaround time is 3-5 days for production + transit time.

Transit times:

Standard shipping takes 4-6 business days for transit.
Priority Shipping takes 2-3 business days for transit.

How will you ship my order?

All of our orders ship with USPS.

Where can I track my order shipment?

As soon as your order is complete, you will be given a tracking number by email.

My photo is a gift, will there be a receipt inside the package?

No, your WoodLife Prints box will not have a receipt inside of it.

You will receive the email receipt. Go green!

My product arrived damage or defected, what do I do?

We would never want anyone to receive a faulty product. If your product arrived damaged or defective please contact us and a customer service representative will assist you.

What is your return & refund policy?

Please check this page for more information: Refund & Return Policy

Ask a Question

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